Frequently Asked Questions
Read through our most popular questions below. If you have a question that is not addressed in the collection below, we’re more than happy to help to get it answered!
A few questions we get regularly
Absolutely. Simply write to us via email, use our contact us form, or give us a call and let us know which plan you’d like to switch to. We will prorate your monthly payment from the day of your request to smoothly transition you between plans. Simple as that.
While our plans do not include marketing services, our CEO Lucas Summer is a results driven marketing specialist and would be happy to help your company grow. Get in touch for a free quote.
Our core mission is to make website management simple for business owners. Because of this, we offer many convenient methods of communication. We’re available via phone, email, website chat, Facebook Messenger, and SMS text messages.
At Simple WP Support we believe it’s our quality of service and determination to always do what’s right for the client that has encouraged a loyal and happy client base. We don’t rely on lengthy contracts to hold clients captive and you can cancel your plan at anytime. Our team will promptly hand over all passwords and files you require to effectively manage your website as well as answer any questions you may have to be helpful during the transition.
In order to get started, we will need a few things depending on whether we will be hosting your website or not.
If we will be hosting your website, we will need administrative credentials to your WordPress installation from which we will be able to make a backup of your website files and database.
In addition, we would need access to your domain name registrar in order to update your nameservers.
If we’re only providing maintenance and support we will need three things.
1. Administrative access to your WordPress website.
2. Database Access. At a minimum, we will require access to phpMyAdmin. In most cases, our clients will give us login credentials to their hosting account or cPanel which covers #2 and #3 below.
3. Lastly, we will need access to your website files. You can either provide us with cPanel or FTP access which will allow us to modify your website files.
Security is our number one priority when it comes to handling our clients’ passwords. All of our support is handled in-house and your passwords will be securely stored using bank-level encryption and double authentication access protection.